Xiao Ting, a first time customer of mine contacted me on Saturday night in hope of booking an appointment for Sunday. She was extremely disppointed when I told her that I was fully booked for the late morning/early afternoon. I informed her that I had slots in the evening only to realise that she actually needs to do her nails for a wedding dinner on Sunday night. A while later, the customer who was originally scheduled for the 12pm slot had something urgent to attend to and had to postpone her appointment. I contacted Xiao Ting immediately to tell her about it and she was thrilled!
She came by the next day and was extremely nice. She was delayed for a little while and made the effort to sms me before that informing me that she'll be late. In actual fact, she was only late for 10 minutes but I really appreciated the fact that she bothered to inform me about it. That makes a responsible customer! Xiao Ting had quite a tough time deciding what to do as she loved my roses and flower designs. After much deliberation, here's what we came out with:
Xiao Ting did half moons on every nail except for the thumbs and the ring fingers. Initially, she was concerned about the growth of her nails over time. That was when I suggested doing half moons to prevent the obvious nail growth.
A final look:
Thank you Xiao Ting. It's customers like you that make the entire manicure experience a fruitful and accomplished one. (:
